Refund Policy

Refund requests are reviewed based on the service purchased, the work already completed, and the terms agreed before the project started. A refund may be considered when FoxMerit has not started the agreed service or when a billing error has been confirmed.

Once strategy, research, campaign setup, content planning, technical work, reporting, or other agreed tasks have started, the amount related to completed work is normally non-refundable. Any approved refund will only cover the unused part of the service.

To request a refund, you must contact us with your order details, payment information, and reason for the request. We may ask for additional information before making a final decision.

Payments made directly to third-party platforms are not refundable by FoxMerit. This includes advertising spend, software subscriptions, CRM fees, hosting charges, paid tools, media costs, and other external expenses purchased for your project.

Completed services, custom research, audits, campaign setup, strategy documents, design work, content work, reporting, consultation time, and any other delivered work are also non-refundable once they have been provided or used.

Results from digital marketing can vary because of competition, budget, market conditions, website quality, platform changes, and other factors. A lack of specific rankings, traffic, leads, or sales does not automatically qualify a project for a refund.

You may request cancellation of an active service by contacting FoxMerit. We will review the current project status, completed work, remaining scope, and any committed third-party costs before confirming whether a refund is available.

If a refund is approved, the refundable amount will be calculated after deducting completed work, used service time, transaction charges, and any non-refundable third-party expenses. The approved amount will be returned through the original payment method when possible.

Processing time can vary depending on the payment provider or bank. FoxMerit is not responsible for delays caused by banks, card providers, payment gateways, or other financial services after an approved refund has been issued.

We may update this Refund Policy when our services, pricing, or payment processes change. Any refund request will be reviewed under the policy and service terms that applied when the relevant purchase or agreement was made.

If you have questions about a payment, cancellation, or refund request, please contact us at info@foxmerit.com. Our team will review your request and explain the next steps based on your service agreement and project status.